Information We Collect

We do not use cookies or web beacons on our website. Therefore when you are browsing our website we will not collect any information from you.

However if you do make a submission on our “Contact Us” form or on our “Merchant Account Enquiry” form we do collect “Personal Information”- also called “Personal Data”- which is information that can be used to identify you as an individual, and “Business Information” which is information that can be used to identify your business.

The Personal or Business Information we collect is information that you provide us directly through the information you enter in the required and optional contact information fields and “Your Message” field of our “Contact Us” page, or “Additional Information” field of our “Merchant Account Enquiry” form.

Through our “Contact Us” form, this information includes;

  • Your name and you email address as requirements
  • Your company name, if any or relevant, and your phone number as optional information
  • Any other personal information you voluntarily provide.

Through our “Merchant Account Enquiry” form, this information includes;

  • Your name
  • Your company/business name
  • Your email address, your phone number, your website, and business address/location
  • Your business sector and approximate financials details on your business and your existing Acquirer.

How We Use your Information

We use the information we collect on our “Contact Us” form as set out in the following;

  • Your name, your address, and your email address to enable us to respond to your enquiry in the most efficient manner.
  • Your company name to enable us to respond to you in a relevant manner and your phone number to contact you if you prefer or if the nature of your enquiry warrants a more personal response
  • Any other information you provide to respond in the most relevant manner.
  • We may store your contact information for a reasonable period of time after our last communication unless you request otherwise.
  • With your permission we may use your email address to keep you informed of OntoPay™ related news.

We use the information we collect on our “Merchant Account Enquiry” form as set out in the following;

  • Your name, your address, your email address, your company/business name, your business sector and turnover details to forward to relevant Merchant Acquirers on your behalf to facilitate you and to enable us to respond to your enquiry in the most efficient manner.
  • Your phone number to enable us to contact you, if you prefer, or if we it deem necessary or more efficient, to clarify any information you submit.
  • Any other information you provide to respond in the most relevant manner.
  • We may store your contact information for a reasonable period of time after our last communication unless you request otherwise.
  • With your permission we may use your email address to keep you informed of OntoPay™ related news.

How We Share your Information

We will share your Personal Information only as described in this Privacy Policy, namely;

  • We will use the personal information you submit to respond to you and with your permission email you to keep you informed of OntoPay™ related news.
  • We may share the personal/business information you submit in our “Merchant Account Enquiry” form with relevant parties for the purpose of finding the most suitable Merchant Acquirer for your business. Any information passed to any third party becomes the subject of the receiving party’s Privacy Policy.
  • We may share your name, your email address, your company name, or your phone number to comply with law or legal obligations such as responding to subpoenas, including laws and other legal obligations outside your country of residence.
  • To respond to requests from public and government authorities, in the fight against crime, including public and government authorities outside your country of residence.
  • To investigate, prevent, report, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the OntoPay™ website terms and conditions.
  • To protect our rights or property, or that of other Ontopay™ website users.
  • For a proposed or completed business transaction involving the sale of OntoPay™ (or all or part of our business).
  • For any other reason only with your consent.

How We Protect your Personal Information

OntoPay™ uses firewalls and SSL encryption on data in transit. Our policies restrict access to Personal Information to those employees and service providers who need to know the information in order to communicate with you as described.

Changes to our Privacy Policy

We may change this Privacy Policy at any time by posting an updated privacy policy to OntoPay™ app. Changes will be effective when you accept the updated privacy policy or 30 days after the “Last Updated” date in the updated privacy policy, whichever comes first. Use of OntoPay™ after the “Last Updated” date is deemed acceptance of this Privacy Policy.

Concerns or Suggestions about our Privacy Policy

Please contact us using the following contact information; Contact Us